
WHERE DO I GO FROM HERE?
When you have debt problems there is no easy answer. With guidance and understanding you will find the right solution.
You will need to provide us with a list of your debts, assets, income and expenses (see forms) so that we can meet and discuss your situation. Consultations are free of charge and our mission is to educate and inform you about the available options.
Knowledge is power and we will empower you with the knowledge to make an informed decision. You will not be pressured into any decisions. You will ultimately decide what is right for you. Our experience enables us to guide you towards a brighter future.
HOW DO I DEAL WITH COLLECTION AGENCIES?
Collection Agencies are largely an unregulated industry and can sometimes be very difficult to deal with. There are basic rules that they are to abide by and you can lodge a complaint against them if you feel you are being unduly harassed.When you owe money to a business (store, bank, credit card, utilities, etc.) and you don’t make the payments to them as agreed, they can hire a collection agency to try to recover this money from you.
➢ First of all, when you are notified that your account has been turned over to a collection agency “DON’T PANIC”. The agency just wants to collect the money from you; they don’t want to make life unbearable for you, it just feels like that. Remember your attitude and cooperation will go a long way to solving the problem.
➢ Once your account has been turned over to a collection agency, you must deal with the agency and not the company you originally owed the money to. If there has been an error made on your account, you can go back to the original creditor.
➢ When possible, you may pay the full amount of money you owe to the collection agency and they will close your file and you won’t hear from them again. Always keep a copy of your receipt or cancelled cheques as proof of your payment. DO NOT DO THIS BEFORE SPEAKING TO US!
➢ If it is not possible to pay, contact the agency, explain your situation and try to make some sort of payment arrangements. If they agree to this, make sure you follow up on your end of the bargain. If you don’t, you are asking for more problems and may be subject to legal action.
➢ NEVER PAY IN CASH, UNLESS YOU CAN GET A RECEIPT. Always pay by cheque or money order so that you have proof of your payment.
➢ A collection agency must:
- o Notify you of who they are collecting for.
- o Advise you in writing before taking legal action.
- o Not call before 7:00 am or after 10:00 pm.
- o Not make abusive calls or so many calls that they are considered harassment.
- o Not contact you at work if you have asked them not to. You must however provide an alternative time and phone number for them to call and you must be available.
For complete information on what a collection agency can and cannot do go to:
www.servicealberta.gov.ab.ca
Click on “publications” then click on “tipsheets”.
WHAT TO DO IF THE COLLECTION AGENCY IS BEING ABUSIVE:
- Ask for the person’s full name and obtain the correct spelling.
- Ask for his or her phone number and fax number.
- Ask for an account or reference number.
- If they are being abusive or harassing you, inform them that you will tape the conversation.
- Makes notes of the conversation and whether that person was yelling, threatening or swearing at you. If necessary, hang up the phone.
- Contact Alberta Government Service at 1-877-427-4088 to find out your rights.
WHAT CREDITORS CAN DO IF YOU DON’T PAY THE MONEY YOU OWE?
If you use or obtain credit to make purchases or to obtain services and you fail to repay this money back to your creditors, they have a number of options available to collect this money from you.The options depend on the type of credit you have obtained. Generally there are two types of credit, secured and unsecured.
Secured Credit:
Secured credit is the kind you normally have for car loans and mortgages. This means that the car or the house is the item that “secures” the credit or loan. This type of credit or loan is usually for larger amounts of money than unsecured items like credit cards. The creditor “secures” the item by registering a lien against it until you have paid for it in full. In other words, you don’t really own the house or the car until you pay for it in full. Once paid, the company releases their “security” and discharges or removes the lien. On a house, this is when the bank would discharge their mortgage or encumbrance.
If you have “secured” credit, this means that if you don’t make those payments to the creditor they can take back their security, the car or the house etc. This is called “seizing an asset”. To do this they must use a Civil Enforcement Agency and a Bailiff will do the actual seizure, or a finincial instatution will commence forclosure proceeding.
In some instances, the courts will allow the creditor to seize the asset and still pursue you for any shortfall. (The difference between what they received from the sale and what you owe them.)
If your creditor needs to go to court to recover the money you owe them, this will become more expensive for you as you will be required to pay for their legal expenses as well.
If the creditor receives authority to “Garnishee” your wages, bank account or an accounts receivable, different rules apply to each and you should go to the Government website for a full explanation. www.governmentservices.gov.ab.ca
Sometimes, in order to obtain credit if your credit rating isn’t good enough for you to qualify on your own, the creditor may have ask you to have some one else co-sign the loan. In this case, if you don’t repay the amount you owe, they can ask the co-signer to pay this money for you. They can also garnishee the co-signers wages and seize their assets.
Unsecured Credit:
The other type of credit is called “unsecured” credit. This is the majority of debt. Credit cards, lines of credit, overdrafts, payroll loans, utilities, Canada Revenue Agency (Income Tax) debt, dentist etc. Unsecured creditors can sue you and garnish income and bank accounts if you don’t pay them.
A creditor can hire a collection agency to try to collect either type of debt from you.
Although these creditors are unsecured and they have nothing as “security” for the money you owe them, they have the right to withhold future services from you. The credit card company can refuse further charges. The utility company can refuse to provide utilities without payment or deposits, dentists can refuse to do further dental work, Canada Revenue Agency can withhold or set-off GST credits and income tax refunds etc.
If you fail to pay your creditor and you owe them less than $25,000.00 they may choose to sue you in the Civil Division of Provincial Court (formerly Small Claims Court). If you are served with a Civil Claim DON’T IGNORE IT! You only have 20 days to respond. If you don’t respond they can obtain a default judgment against you which allows them to garnish your wages or bank account or attempt to seize your assets. You can represent yourself in Civil Court or you can hire a lawyer.
In some cases, the courts may allow the creditor to garnishee your wages or your bank account instead of “seizing the asset”. This is especially true for car loans when the car is worth less than the loan.
If you owe the creditor more than $25,000.00 the case will be heard in Queens Bench Court and you should hire a lawyer to represent you. If you are served with a Statement of Claim you have 15 days to respond. You may want to contact a lawyer or Legal Aid for assistance.
If your creditor is awarded a judgment against you by the court, the judgment is enforceable for 10 years and it can be renewed for a further 10 years. Interest is charged on unpaid judgments. The judgment is only enforceable in Alberta if it is issued in Alberta. If you move to another province, the creditor can transfer the judgment to the other province, so moving doesn’t make the judgment disappear.
Once a judgment is granted the creditor can do one of three things to get the money you owe them:
- ➢ Register a Writ of Enforcement
- ➢ Garnishee your wages, bank accounts or accounts receivable
- ➢ Seize your property
For more information on this go to the government website:
www.servicealberta.gov.ab.ca
If your creditor is also your bank you need to be aware that they have the “right of set off”. This means that they can withdraw money from any of your accounts at any location without notifying you or asking your permission. They also do not have to go to court for a judgment. Unlike a garnishee, they do not have to leave you any money. For example, if you owe money to the RBC VISA and you have an RBC chequing account, they can take money out of your checquing account to apply to your outstanding VISA debt.
Conditional Sales Contracts:
➢ When you purchase something on a Conditional Sales Contract you don’t actually own the goods until you pay the debt in full. The goods are the “security” for the contract. For example, when you buy a car on a Conditional Sales Contract you don’t actually own the car until you have made the final payment.
Quit Claim:
➢ If you don’t make the payments on a secured debt the creditor can ask you to sign a “Quit Claim”, which means that you are voluntarily giving back the security. If you agree to do this, the creditor will not have to hire a Civil Enforcement Agency and a Bailiff to seize the asset from you.
➢ If the creditor sells the security and does not receive enough money to pay off the debt, you are still liable for the remaining balance. On the other hand, if they sell it for more money, they are required to pay the difference to you. For example, if you return a vehicle to the dealership and you still owe $5,000.00 on the loan and they sell the vehicle for $4,500.00, they will ask you to pay the balance of $500.00. If, on the other hand, they sell the vehicle for $6,000.00, they will have to pay you the difference of $1,000.00. It is in your best interest to try to sell the vehicle on your own, for the highest selling price and then pay off the loan.
THE CREDIT BUREAU AND YOU:
In Canada there are two major credit bureaus. These are independent agencies whose business is to record all information reported to them or from public records about your credit history, just like a report card. They provide the information to their clients (banks, finance companies,lenders, insurance companies, employers etc). You must give someone authorization to view your credit history. The ratings assigned to your credit are done by the people you borrow money from, not the credit bureau. If you have excellent credit with one lender, this will be reported and if you have a poor payment history with another, it too, will be reported. Each creditor provides an independent rating based on your payment history, thus making a profile of your credit.
This information is not always correct and it is your duty to periodically review the information and advise them of any necessary corrections. You will have to provide evidence of debts paid, change of address, bankruptcy and bankruptcy discharges etc. If there is a dispute about the information the bureau can advise you about your rights. The credit reporting industry is largely unregulated. If you are having problems with an agency in resolving your problem, contact the Alberta Government Services at 1-877-427-4088.
Because of privacy legislation, we can not do this for you and it is in your best interest to make sure this information is accurate, before you ever need it. Your Trustee does not have access to this report nor can he influence the bureau.
Every time you apply for credit, the company you apply with will check your credit bureau. If the information is incorrect this may negatively affect your ability to obtain credit. Each time you apply for credit the enquiry is recorded at the bureau, so making numerous applications for credit will also negatively affect your rating.
Not every creditor will report to the credit bureau (ie: Revenue Canada). It is your responsibility to know who you owe money to.
You will hear many people say that they have “great” credit. Yes, it may be correct that they are making the minimum payments on all of their accounts, but they have too much debt. This isn’t a ‘‘great’’ situation. Their debt ratio (the amount they owe versus the amount they earn) may still be high and they are usually close to being in crisis mode. Lending agencies will also look at your debt servicing ratio before deciding to lend you money or approve further credit.
Credit Ratings are done on a scale of R1 – R9, with the 1 rating being good and 9 being very poor. There is also a numerical system that some lenders are using called a FICO or Beacon score. It is not included in the bureau report that you obtain on yourself.
R0 – Too new to rate, approved but not used.
R1 – Pays (or paid) within 30 days of billing or pays as agreed.
R2 – Pays (or paid) in more than 30 days but less than 60 days, or not more than two payments past due.
R3 – Pays (or paid) in more than 60 days from payment due date, but less than 90 days, or not more than three payments past due.
R4 – Pays (or paid) in more than 90 days from payment due date, but not more than 120 days, or four payments past due.
R5 – Account is at least 120 days overdue, but is not yet rated “9”.
R7 – Making regular payments through a special arrangement to settle a debt re: O.P.D. or Proposal.
R8 – Repossession (voluntary or involuntary return of merchandise).
R9 – Bad debt; placed for collection; moved without giving new address; Bankruptcy.
The two main credit bureaus in Canada are Equifax and TransUnion. They will not give you information over the phone but will allow you to order your report which will be sent to you with contact information.
To obtain your credit report, you can contact either of the agencies listed below.
Equifax
P.O. Box 190Station Jean Talon
Montreal, Quebec H1S 2Z2
1-800-465-7166
FAX: 1-514-355-8502
www.equifax.ca
Email:consumer.relations@equifax.ca
Trans Union of Canada
Consumer Relations Centre
Suite 201, 3115 Harvester Road
Burlington, Ontario L7N 3N8
1-800-663-9980
www.transunion.ca
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